Overview

Functional quality assurance department (QAD) has been established for high-quality timely delivery of services with commitment and compassion for treatment of global standards with clinical excellence, medical, surgical and patient trust.

For “Quality Assurance Standards” areas of concern included but not limited, are Service Provision, Patient Rights, Inputs, Support Services, Clinical Care, Infection Control, Quality Management and Outcome. There is successful integration of finest techniques, smartest people, latest technologies for best of healthcare. Team takes action to prevent problems from occurring, detect and correct when they occur, encourages higher standards of care, suggests elimination or education as per need for improvement in practices. It is expected that Patient satisfaction will encourage best use of services, healthy communities, accreditation too.

While team of caregivers, including specialists from different disciplines offers quality services with empathy, partnering with patients offering collaborative clinical decision making with precision, based on evidence and continuity of care every day, team of from QA, clinical experts, nurses, technicians looks into various aspects of services for quality, with mechanism of looking into clinical services, time in outpatient, triage, exit information from users in outpatient inpatient, operation theatre, Intensive care units. In addition, Infection, admission discharge too is monitored. Each wing of central lab has its QA system, QAD has liaison with QA of different segments of lab too. There are in house “Health care Audits”, not only of maternal, perinatal deaths but over all deaths as well sever illnesses, specially, severity of illness after admission, quality improvement.

There is anonymous system for patients, relatives’ feedback, grievances, suggestions, which drives service improvement, fuels innovation, reinforces best practices, provides qualitative data too. For quality services. needs of service providers are not forgotten and so similar system exists for them too. Quality assurance serves as compass, diligently guiding towards pinnacle of safety, efficiency, excellence., ensuring smooth performance. QA also ensures teams comply with regulations and guidelines designed to protect safety, promote quality care with mechanism to detect potential issues, enabling corrective actions before patients are adversely affected ,striving for excellence ,instiling culture of quality, where every action, procedure, decision guided by commitment.. Moreover, it ensures accountability, transparency, fostering trust between patient and provider. Personalized treatment protocols ensure that each patient’s unique needs are addressed, promoting better health outcomes.